Shipping policy

Shipping Policy

Shipping Area

Window Treatments by Grace currently ships to California and Nevada only. At this time, we do not offer shipping to other states.

If you are located outside of our shipping area and would like to discuss a custom order, please contact us before placing your order.

Free Shipping

We are pleased to offer FREE shipping on all custom window treatment orders within California and Nevada.

Shipping costs are already included in our product prices, so there are no additional shipping charges at checkout.

Order Processing & Production

Every product is custom-made according to the measurements and specifications you provide when placing your order.

Please allow 7–15 business days for production and delivery after your order has been confirmed. Business days do not include weekends or public holidays.

During periods of high order volume, holidays, or unforeseen circumstances, production and delivery times may be extended. If significant delays occur, we will notify you as soon as possible.

Shipping Method

Orders are manufactured and shipped by our trusted manufacturing partner using FedEx.

Depending on the size and quantity of your order, your products may arrive in one or multiple packages. If your order is shipped separately, tracking information will be provided for each shipment whenever available.

Large or Oversized Orders

Some oversized custom window treatments may require special shipping arrangements due to carrier size limitations.

If additional shipping arrangements are required for your order, we will contact you before shipment to discuss the available shipping options.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number (when available).

You can use your tracking information to monitor the progress of your shipment until delivery.

Shipping Address

Please ensure that your shipping address is complete and accurate before placing your order.

Window Treatments by Grace is not responsible for delays, additional delivery charges, or lost shipments resulting from incorrect or incomplete shipping information provided during checkout.

Damaged Shipments

We carefully inspect every order before it leaves our manufacturing partner.

If your order arrives damaged during shipping, please contact us within 7 days of delivery.

Please include:

Your order number
Photos of the damaged product
Photos of the shipping box and packaging
A brief description of the damage

Once we receive your information, we will work with our manufacturing partner to review your claim and provide an appropriate resolution as quickly as possible.

Shipping Delays

While we make every effort to deliver your order within the estimated timeframe, delays may occasionally occur due to weather conditions, carrier issues, holidays, or other circumstances beyond our control.

If your shipment experiences a significant delay, we will keep you informed throughout the process.