Custom Window Shades & Blinds FAQ

Everything you need to know about measuring, ordering, shipping, installation, returns, and caring for your custom window treatments.

Ordering custom shades and blinds online is simple, but each product is made to your measurements. Please review the answers below before ordering. For additional help, visit our Contact page.

Ordering and Measuring

Are your window shades and blinds custom made?

Yes. Every shade and blind is manufactured according to the width, height, color, and options selected during checkout. Please carefully review all measurements before submitting your order.

How do I measure my windows?

Use a steel measuring tape and measure each window individually. Even windows that appear identical may have slightly different measurements.

Follow our detailed How to Measure guide before placing your order.

What is the difference between an inside mount and an outside mount?

An inside mount installs within the window opening for a clean, built-in appearance.

An outside mount installs on the wall or trim surrounding the window and can provide additional coverage. Choose your mount type carefully before ordering.

What happens if I provide incorrect measurements?

Because each product is custom-made, orders cannot normally be returned or replaced when incorrect measurements were supplied by the customer.

Please double-check the width, height, mount type, color, and product options before placing your order.

Can I change or cancel my order?

Contact us as soon as possible. Cancellation requests must be submitted within 24 hours of ordering. Once production begins, changes or cancellations may no longer be possible.

Products and Fabric Options

What is the difference between blackout and light-filtering shades?

Blackout shades use opaque fabric designed to block most incoming light and provide increased privacy. They are well suited for bedrooms, nurseries, media rooms, and daytime sleepers.

Light-filtering shades soften sunlight, reduce glare, and provide daytime privacy while keeping the room bright. They work well in living rooms, dining rooms, kitchens, and offices.

What are solar shades?

Solar shades are made with woven screen fabric that helps reduce glare and UV exposure while maintaining a view outdoors.

At night, interior lighting may reduce privacy. Customers needing greater nighttime privacy may prefer blackout or light-filtering options.

Which rooms are best for blackout shades?

Blackout shades are especially suitable for:

• Bedrooms
• Nurseries
• Guest rooms
• Media rooms
• Home theaters
• Rooms used by daytime sleepers

Which rooms are best for light-filtering shades?

Light-filtering shades are a popular choice for:

• Living rooms
• Dining rooms
• Kitchens
• Family rooms
• Home offices

Are your shades child and pet friendly?

Many products offer cordless operation, which removes hanging pull cords and creates a cleaner appearance. Review the options shown on each product page before ordering.

Do window shades help reduce heat and glare?

Window coverings can help reduce glare and direct sunlight entering a room. Solar shades are particularly useful for reducing glare and UV exposure.

Actual performance depends on the fabric, window direction, product size, and installation.

Shipping and Delivery

Where do you currently ship?

Window Treatments by Grace currently ships to customers in California and Nevada.

Orders placed with delivery addresses outside these areas may not be available for checkout.

How long does production and delivery take?

Please allow approximately 7–15 business days for production and delivery. Business days do not include weekends or public holidays.

Delivery timing may vary depending on the product, order size, destination, and carrier conditions.

How much does shipping cost?

Any applicable shipping charge will be displayed during checkout before payment.

Shipping costs may depend on the order size, package dimensions, weight, and delivery destination.

Will I receive tracking information?

Yes. Once the order ships, tracking information will be sent to the email address used during checkout.

What happens if my package is lost?

Contact Window Treatments by Grace with your order details. We will coordinate with Pacific Heritage and the shipping carrier to investigate the shipment and arrange the appropriate resolution.

What should I do if my order arrives damaged?

Contact us within 7 days of delivery and provide:

• Your order number
• Photos of the damaged product
• Photos of the shipping box and packaging

We will review the issue and coordinate the claim and replacement process.

Installation and Care

Can I install the shades myself?

Yes. Most products include mounting hardware and installation guidance. Many customers can complete installation using standard household tools.

What tools may be needed?

Typical installation may require:

• Drill or screwdriver
• Steel measuring tape
• Pencil
• Level
• Step ladder

The exact tools may depend on your mounting surface and installation type.

How should I clean my shades?

For routine care, gently remove dust using a soft cloth, feather duster, or vacuum brush attachment on low suction.

Avoid soaking the fabric or using strong cleaners. For small marks, gently blot with a lightly damp cloth and mild soap.

Returns, Defects, and Warranty

Can I return custom shades or blinds?

Because products are made according to the customer's selected measurements and options, returns are generally not accepted for measurement errors, color preference changes, or change of mind.

If Pacific Heritage made an incorrect product, or if the product arrives damaged or defective, contact us so the issue can be reviewed.

What happens if I receive the wrong size?

If the size differs from the measurements submitted with the order because of a manufacturing or order-processing error, contact us with photos and order details.

If the product matches the measurements entered by the customer, replacement may not be covered.

What if my product has a manufacturing defect?

Contact Window Treatments by Grace first. Include your order number, a description of the problem, and clear photos or videos.

We will coordinate directly with Pacific Heritage regarding qualifying repairs or replacements.

Do your products include a warranty?

Manufacturer warranty coverage applies to qualifying defects in materials, workmanship, mechanisms, or product operation.

Warranty coverage does not include incorrect customer measurements, improper installation, misuse, accidents, normal wear and tear, or environmental damage. Contact us for the coverage details applicable to your specific product.

Who pays shipping for an approved replacement?

Pacific Heritage confirmed that it covers shipping for approved warranty replacements.

Payments and Customer Support

Which payment methods are accepted?

The store accepts major credit and debit cards through Shopify Payments, along with available accelerated payment methods such as Shop Pay, Apple Pay, and Google Pay.

Is payment information secure?

Payments are processed through Shopify's secure checkout. Window Treatments by Grace does not directly receive or store full card details.

Why choose Window Treatments by Grace?

Customers choose us for:

• Custom sizing
• Blackout, light-filtering, solar, and faux wood options
• Cordless product choices
• Easy online ordering
• Support before and after purchase
• Manufacturer-backed warranty assistance
• Service for customers in California and Nevada

Still Have Questions?

We are happy to assist with measuring, product selection, ordering, shipping, installation, or warranty questions.

Window Treatments by Grace
Email: gracenicholson1968@gmail.com
Phone: (805) 405-0248